Frequently Asked Questions
Everything you need to know about your WATC STUDIO experience.
How long does shipping take for WATC STUDIO orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal with your order number.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from slim to oversized fits, we recommend checking these measurements against your favorite garments at home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
At WATC STUDIO, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across our collections to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.